FMC Network UAE is one of the leading Third Party Administration in the Health Insurance Service in UAE since 1997 with the concept of “Cost effective, Comprehensive & Affordable Healthcare for all”.

Contact Us

Dubai: 501, 5th Floor, Fahidi Heights
Khalid Bin Al Waleed Road
Bank Street, Bur Dubai
P.O.Box: 50430
Dubai, UAE
Contact Number:+971 43977841

Abu Dhabi: Abdul Raheem Al Ali Building,
M-2, Mezzanine Floor, Al Muroor Road,
Opposite Al Falah Etisalat
P.O.Box: 127452,
Abu Dhabi, UAE
Contact Number: +971 26414104

Prior Approvals/Call Centre Services 24*7/365 days

Working Hours

Monday to Friday
08:00 AM - 05:30 PM
8.00am - 5.30pm
8.00am - 5.30pm
8.00am - 5.30pm
8.00am - 5.30pm
8.00am - 5.30pm
9.00am - 2.00pm
Complaint Registration Channels: 24*7 Helpline :600-565691 Email: FMC Mobile App : Android mobile phone users can access the FMC Mobile Application from the Google Play  Similarly, iOS users (iPhone, iPad) can download the application from the App Store . Click on the “New User Registration” link to register with the FMC card or the Emirates ID. Go to complaints section to register the complaints. FMC Website: Complaint Handling Procedure:
  • Member register the complaint through complaint registration channels.
  • Member receives acknowledgment within 20 minutes of complaint registration and complaint reference ID is generated.
  • Member to submit/share all relevant information’s related to complaint. Our complaints handling officer will contact the complainant if require any additional information’s to resolve the complaint.
  • FMC complaint Handling Officer investigates the complaint and resolutions actions taken within 1 working day.
  • Member receives complaint resolution from FMC Network within 1 working day.
  • FMC Network always ensures member satisfaction. If you are still unhappy with the resolution, you might request for reconsideration of the decision on your complaint quoting the initial reference number/member card number.
  • Internal Escalation to Manager (Quality & Operations). Complaint details and initial resolution taken revisited and final resolution actions taken based on policy benefits after discussing with internal stake holders. Member receives complaint resolution from FMC Network within 1 working day of complaint escalation.
Complaint Escalations to Regulators: If the member still not satisfied with the resolution provided by FMC Network, you may escalate the complaint to the following regulators.